Banfield Pet Hospital is one of the largest veterinary clinic networks in the United States, known for its preventive care and affordable pet wellness plans. With over 1,000+ locations nationwide, mostly inside PetSmart stores, Banfield serves millions of pet owners each year.
In this review, we’ll explore Banfield’s services, locations, customer reviews, and how it compares to independent veterinary clinics.
About Banfield Pet Hospital
Banfield Pet Hospital was founded in 1955 in Portland, Oregon, and is now part of Mars, Inc., the same company that owns other pet brands like Pedigree and Royal Canin.
Banfield focuses on preventive veterinary care — meaning they emphasize regular check-ups, vaccines, and wellness plans to keep pets healthy rather than just treating illness.
Banfield Pet Hospital Locations in the USA
Banfield operates in nearly all 50 U.S. states, with clinics found in major cities and suburban areas. Most are conveniently located inside PetSmart stores, making them easily accessible for pet owners.
Top Banfield Locations by State:
- California: Los Angeles, San Diego, San Francisco, Sacramento
- Texas: Dallas, Houston, Austin, San Antonio
- Florida: Orlando, Miami, Tampa, Jacksonville
- New York: New York City, Buffalo, Albany
- Illinois: Chicago, Naperville, Peoria
You can find your nearest Banfield clinic using their official location finder on banfield.com/locations.
Services Offered by Banfield Pet Hospital
Banfield offers a wide range of veterinary services focused on preventive and routine pet care.
Core Veterinary Services
- Wellness exams & vaccinations
- Parasite control (fleas, ticks, heartworm)
- Dental cleanings
- Microchipping
- Spay/neuter surgeries
- Geriatric pet care
- Nutrition consultations
Optimum Wellness Plans (OWPs)
Banfield’s biggest selling point is its Optimum Wellness Plan (OWP) — a membership-based preventive care plan that includes routine checkups, vaccinations, and discounts on other services.
Benefits of OWPs:
- Affordable monthly payment options
- Unlimited office visits
- Early illness detection through regular exams
- Discounts on medications and procedures
However, it’s important to note that OWPs are not insurance — they cover preventive care, not emergencies or major surgeries.
Customer Reviews – What Pet Owners Say
Like most large networks, Banfield Pet Hospital receives mixed reviews from customers.
Positive Reviews (⭐️⭐️⭐️⭐️⭐️)
- Many pet owners praise the convenience and affordability of Banfield’s monthly wellness plans.
- Pet parents appreciate nationwide access, meaning they can visit other Banfield locations while traveling.
- Staff friendliness and compassionate veterinarians are often highlighted in top-rated reviews.
“Banfield’s wellness plan saved me hundreds on vaccines and checkups. My vet is always kind and takes time to explain everything.” — Trustpilot Reviewer, 2025
Negative Reviews (⭐️⭐️)
- Some customers feel that Banfield pushes unnecessary services or upsells during visits.
- A few report billing issues or difficulty canceling wellness plans early.
- Others mention inconsistent care quality between locations.
“It’s a hit or miss. One Banfield was great; another barely looked at my dog before recommending expensive tests.” — Reddit User Review
Average Customer Rating:
⭐️⭐️⭐️ (3.2 out of 5 on multiple review sites including Yelp & Trustpilot)
Customer Service & Support
Banfield’s customer service can be reached through multiple channels:
- 📞 Phone: 877-656-7146
- 🌐 Website: banfield.com/contact-us
- 💬 Online Chat: Available during business hours on their website
- 📍 In-Person: Any local Banfield clinic
Customer service reviews are also mixed — while some pet owners report friendly and helpful staff, others have experienced long response times when trying to cancel wellness plans.
Pros & Cons of Banfield Pet Hospital
✅ Pros
- 1,000+ convenient locations nationwide
- Affordable monthly wellness plans
- Great for preventive and routine care
- Easy online appointment scheduling
- Consistent record-keeping across locations
⚠️ Cons
- Not ideal for emergency or specialized care
- Cancellation fees for wellness plans
- Inconsistent service quality across clinics
- Wellness plans don’t cover major surgeries or illnesses
FAQs About Banfield Pet Hospital
Q1: Is Banfield Pet Hospital a good choice for my pet?
A: Yes, if you’re looking for routine check-ups, vaccinations, and preventive care. However, for emergencies or specialized procedures, you might prefer a full-service veterinary hospital.
Q2: How much does a Banfield Wellness Plan cost?
A: Prices vary by pet type and location, but most plans start at $25–$60 per month. Additional options for senior pets or advanced dental care may cost more.
Q3: Can I use Banfield Pet Hospital without a wellness plan?
A: Yes. You can still book appointments and pay per visit — the wellness plan is optional but offers discounts and unlimited office visits.
Q4: Does Banfield offer emergency services?
A: No. Banfield focuses on preventive care and routine services. For emergencies, they usually refer pet owners to nearby 24-hour veterinary hospitals.
Q5: How do I cancel my Banfield Wellness Plan?
A: You can contact Banfield customer service directly. Note that cancellation before the annual term ends may involve fees or paying off the remaining balance.
Final Verdict
Banfield Pet Hospital is a great option for preventive and routine veterinary care — especially for new pet owners who want an affordable, structured wellness plan.
However, pet owners should be aware of potential limitations (like no emergency care or cancellation fees). As with any vet provider, the quality of care can depend on the individual clinic and veterinarian.
If you value convenience, nationwide coverage, and affordable monthly pricing, Banfield is worth considering — just make sure you understand exactly what your plan includes before signing up.
